Livesey Private Dine – Saturday 5th May 2018
From beginning to end we received excellent customer service. Angela was efficient and responsive and no request seemed too small. She was extremely thorough and efficient.
On the night, Joseph and Anna or Hanna, sorry not sure of the spelling, were great. Hanna was really friendly and extremely pleasant to deal with and had a smile for everyone.
Joseph was a total professional managing all our requests from beginning to end in a friendly and helpful manner and with a sense of humour!
All in all a wonderful experience. Please pass our thanks and appreciation to the team.
Bradley 50th Birthday – Saturday 17th February 2018
Thank you for everything, we all had a lovely time on Saturday.
Mike England Timber, 20th January 2018
I have been out of the office this week but just wanted to write to thank you and the staff for Saturday evening. The meal was delicious so compliments to the Chef.
Everyone had such an enjoyable evening.
Mr Wilson, 6th January 2018
Just quick message to say thank you for sorting the party out last night at such short notice.
We really enjoyed the food and the evening went well.
Could you pass on my thanks to all the staff involved especially Greg who went out of his way to make sure the night ran smoothly, he really looked after us and it was much appreciated.
Until next time, many thanks
Mrs Mason, 17th December 2017
Good morning Andrew/Emma,
I just had to drop you a line to say thank you.
The room was perfect. The three members of staff who looked after us were a credit to Stanley House, so on behalf of all of the family a special thank you to them.
As for the food, I think the word is superb, so compliments to the chef.
Wishing you a very Merry Christmas.
Mr & Mrs Travis, 22nd October 2017
This is a belated ‘thank you’ for helping to make our 50th Wedding Anniversary Celebrations a success.
Everything was spot on and our guests enjoyed beautiful surroundings and excellent food, accompanied by Tony Benedict and Paul.
Stanley House did us proud and all our guests commented on the excellent choice of venue we had made. The room looked really lovely and the service was everything we could have wished for.
Special thanks to you Emma, for ensuring that everything ran smoothly and we would be grateful if you would kindly pass on our thanks to all the staff involved in the day.
With all good wishes
Marian & Trevor
Deborah Seel, Senior Relationship Manager, Natwest Corporate & Commercial Banking, 5th October 2017
Wendy and the Hospitality Team,
Many thanks for your support last week which contributed towards the successful afternoon celebrating Food & Drink. As always, the venue was impressive, as was the team’s assistance in helping the event run smoothly.
Deborah & Helen
Anne Baird, Diamond Wedding Anniversary, 5th August 2017
Hi Emily, thanks for a lovely “do” on Saturday for my parents’ diamond wedding. They thoroughly enjoyed it, as did we all. It’s a shame we didn’t get the weather, but the big windows made sure we didn’t feel closed in in any way, which is why I chose it
Bob Payne, Managing Director, Altitude Services Limited,Sunday 18th June 2017
Morning Andy, Emma and team
Just back at my desk today having spent most of yesterday at Stanley House. I wanted to say thank you for a fabulous party, Anne absolutely loved it from start to finish, from arrival on Sunday afternoon to leaving yesterday everything was perfect!
Patrick and his team were amazing too, nothing was too much trouble – everything went like clockwork. Compliments to the Chef and his team, the food was delicious.
The ones that stayed overnight spent a very enjoyable few hours yesterday either sat outside or in the Spa, no-one wanted to leave.
I couldn’t fault any aspect of our experience with you, it made Anne’s birthday celebrations very special and one she’ll always remember.
Thanks to all involved.
Clare Last, CL Travel Solutions on behalf of Stoke City Football Club, Tuesday, 4th April 2017
Everyone was very impressed with the hotel – it’s really unusual for players and staff to mention how nice a hotel is because they stay in all number of 5* hotels but at least 6 of them (including the Manager) mentioned how lovely it was.
Helen Greenwood, Urology Account Manager, Astellas Pharma, Thursday, 12th January 2017
I would just like to give some feedback from my two day stay at the hotel with the Astellas Meeting booking 12/13th Jan.
We were served in the bar by ‘Vee’ I think her name was. The lovely lady working in the bar yesterday evening. She went out of her way to accommodate us and make us feel very welcome. Her knowledge on the gins and desire to please was lovely and really helped make our stay. I would just like her exceptional service to be recognised.
I would also like to feedback that all of our group commented on the lovely staff across all areas of the hotel. Without exception everyone was so lovely .
As a group who spend a lot of time in hotels the staff at Stanley House really shone out and it was mentioned many times during our stay.
Thank you to all the team, it was a pleasure to stay with you.
Nurjaha Adam, Thursday, 7 January, 2017
Just a quick email to thank you all for last night. The service was excellent, and the food was too. All my colleagues were very impressed, the whole evening went very smoothly thanks to the staff who served us last night. Please thank Andrew and Emma for all the help too, and also pass on my appreciation to all the staff at Mr Freds last night.
We will definitely be coming again.
Vicky Mitsov, Division Leader, Office Administrator, Totally Wicked E.Liquid, Thursday, November 24, 2016
Thank you for all your help! Yesterday was a huge success and we couldn’t have done it without the help of you, Megan and Patryk!
Nothing was too much hassle and we couldn’t have asked for more support, so please send on my sincere gratitude to all involved!!
Many thanks again,
Jane Shaw, Division Leader, Principle Lecturer, UCLAN, Wednesday, June 08, 2016
Dear Wendy and Andy
Many thanks for all your support for the Tourism, Hospitality and Events Away Day last week, it was a very successful event. The team really enjoyed the SH experience and were impressed with the venue, food and service they received. The hotel tour was very informative and has certainly put SH on the map.
Once again, thank you for your help, we really appreciated it.
Rachel Hindle, Development Director – Stonyhurst College
We held our 1st Stonyhurst fundraising Bursary Ball at Stanley House which was a resounding success. The team at Stanley House were great to work with and were extremely helpful with the pre-planning of the event. On the night itself, their team were professional, friendly and they thought of everything. The food was fabulous and we have received so many wonderful comments from our guests who attended on the night.
Liz Islam, Business Development Manager – Lancashire Women’s Centre
I am writing to thank you and the team at Stanley House Hotel for the wonderful assistance and support provided to Lancashire Women’s Centre’s as we arranged our 30th anniversary ball.
Your help in both planning the event and ensuring the smooth running on the night was invaluable. Your advice and suggestions ensured that the ball was a great success; in particular we received many positive comments about the staff team on the night and their hard work to ensure that everyone had a wonderful time.
The event was a great success and provided us with an opportunity to reflect and celebrate upon the achievements of the charity, and the women we support, over the last three decades. We were joined on the evening by many of our founder members, volunteers and women who access our services as well as staff and key supporters. As well as marking our anniversary we were also able to raise over £2500.00 on the night to support our continuing work with women across the county.
Once again, our grateful thanks to you and your team for your efforts in ensuring that our event was such a success. We look forward to working with you again in the near future!
Liz Islam, Business Development Manager
Geoff Sword – Golden Wedding Celebration
Hi Emma, Kay and I would like to thank you and all the staff who were on duty last Friday for making our Special event at Stanley House such a great success. Everyone commented on the excellent service and friendliness of everyone on duty.
My special thanks to “Philippe” who looked after us excellently and made the evening go without a hitch. A first class man!
Ros Roche, Director – PRD Partners Limited
Peter and I just wanted to say a huge ‘thank you’ to the staff at Stanley House for the wonderful Christmas Party Night. We had a great evening. The food was exceptional and the service was at the usual high standard – the staff really made this a wonderful experience and we couldn’t fault the whole evening. Stanley House Hotel is a very special place all year round and we wouldn’t hesitate to recommend the Hotel. Customer service and attention to detail is exceptional and we look forward to many more visits throughout 2015.
Stephen Draper, Operations Director – Pentland Brands Plc
Could you please pass on our thanks to the hotel team, from reception to all kitchen staff and indeed all the team behind the scenes too, really appreciated your work in this fine hotel,
All the very best
Yvonne Herrick, Development Manager – Stonyhurst College
I just wanted to say a big thank you for everything. Yesterday went very well and we have had lots of great feedback from our guests. As always Stanley House was the perfect venue and the team and food were up to the usual high standard. Please pass on our sincere thanks to everyone involved. I look forward to working with you on an event again soon.
Thank you for yesterday you were a star as usual. Thank you for your professionalism and calmness, you always help me so much on a day when I need someone to rely on. Until next time! Warmest regards, Yvonne
Cotterell 70th Birthday
Thank you so much for getting the baloons they looked great and I payed at reception for them.
We all enjoyed the meal very much . The food and service we couldn’t falter we had a lovely afternoon and I’m sure we will return .
Thank you again for your help
Winter Dinner Dance
I wanted to send an email to say what a fantastic night we had at the Winter Dinner Dance. I have been doing this event for 7 years and here are some of the comments made:
Stanley house has been the best venue so far
Lewis was absolutely brilliant. He was so attentive to everyone and I felt very well looked after especially with all the effort put in to deal with my dietary requirements
The best food I’ve ever had at a function
One of the best nights ever!
I can’t thank you and Stanley House enough for your professionalism, amazing standard of service, fabulous food and brilliant price. I really hope I can host my event with you again next year.
Parker Silver Wedding Anniversary
Just a quick note to thank you and your colleagues for looking after us so well last Saturday evening. Everything went well, the food was lovely, service was great and everyone enjoyed themselves.
Thank you so much for all the time and effort you put in to Faris’ party. You are a true professional and Stanley House are lucky to have you. Everything we discussed and specified was followed on the day, the only thing missing was you!
Thank you again for everything
Many thanks for yesterday – the meeting was great and as always we were all looked after so very well.
My MINI Managers really appreciate the good lunch!
Catherine Wilcox, Regional Sales Manager MINI
Thank you so much for all that you did to make Peter’s Celebration of Life such a special event. My family and I couldn’t have asked for better.
Please thank all the staff who were there for quietly and professionally making sure it went without problems.
I am so grateful to you especially for ensuring that what was something I was dreading, in fact became a time of joyful remembrance.
Joanne Atkinson, Boundary Mills Stores
I just wanted to drop you a quick line to say that we all really enjoyed ourselves at the Stanley House Hotel and Spa on Tuesday Evening.
The Hotel and Spa are lovely and the staff could not have been more welcoming! It was an absolute pleasure to stay with you!
You all made the event extra special!
Wishing you all a very Happy Easter and of course a very big thank you to you Gio, for helping me to arrange the event!
Joanne, Secretary to Retail Director
I am writing to thank you on behalf of my Director and colleagues at Nuvia Limited for the excellent experience we had during our two-day conference held at the Stanley House Hotel & Spa recently.
We were all very impressed with the excellent facilities, fabulous food, tranquil location and the attention to detail that we experienced during our stay. All staff were very friendly, professional and most helpful during our two day stay and nothing was too much trouble for any of them.
The agenda and timings that I agreed with you in advance were all strictly adhered to and everything was exactly as planned. We couldn’t fault anything and would like to thank you personally for your input into what was for us, a very successful two days.
We would have no hesitation in returning for a similar experience in the future and do recommend the Stanley House Hotel and Spa as an excellent venue. Some of our colleagues are already planning to treat their Partners to a visit and overnight stay at the Hotel, to celebrate anniversaries, birthdays and other family events!
Thanks again Gio
Nora Johnston, Secretary to Director, Reactor New Build Division
Just wanted to say thank you for helping me to organise the night out – you made it very easy to arrange.
Please also thank the staff that were on duty on Saturday. We had a brilliant night and the food was delicious.
We had a wonderful time last Friday. Mum thoroughly enjoyed herself. I would like to say thank you for all your efforts to ensure the celebration was a success. Your staff were excellent, they were efficient, helpful and thoughtful. Please pass on my comments to them. Everyone enjoyed their meals and commented on the pleasant surroundings and helpful staff.
To Gio & Clare (and all the wonderful staff in the Hotel and Spa)
I wanted to express my thanks to you both and all the staff that assisted to make my birthday party very special. The service was professional and friendly. I will not hesitate to recommend your hotel in the future.
Best wishes from
Just wanted to say a big thank you to yourself and Stanley House.
The celebrations went really well everyone enjoyed the venue.
Also a big thank you to Lewis who was great on the night and made sure everything ran smoothly.
Hopefully see you again for my 50th 🙂
Mr & Mrs Hartley
With reference to the above which took place last Sunday afternoon on the 11th August, many thanks for your assistance in arranging this function. You already know we have visited Mr Fred’s restaurant quite regularly over the last twelve months and always found it to be excellent so Mr Fred’s was the obvious choice of venue for my wife Stephanie’s Special 60th Birthday Lunch for close family and friends.
The room setting was perfect with one long table set diagonally to accommodate everyone and just before our lunch we had welcome drinks. The limited A la carte menu was perfect for our large party and everyone commented that the food was excellent.
As for Stephanie and myself the day could not have gone any better it was absolutely perfect, a Special Day on a Special Birthday, one we will always remember.
I would also like to say a big thank you to all the staff they were exceptional, nothing was too much trouble, and all our requirements and wishes were met.
We look forward to visiting Mr Fred’s again very soon.
Paul & Stephanie Hartley
Mr & Mrs Baldwin
Just wanted to say Thankyou for yet another amazing day at Stanley House for our daughters christening on Sunday 21st July. A perfect day at the perfect venue, thank you for all your help!
Jon & Katrina
Mr & Mrs Turner
Thank you very much for the trouble you went into making the arrangements for our Golden Wedding Anniversary. It was a most happy and enjoyable day
Mr & Mrs Turner
Mr & Mrs Robinson
Hilary & I would like to thank you and the Stanley House staff for the fantastic 25th Silver Wedding party you hosted for us on Sunday. We had a great time with our family and friends enjoying the great food food and service.
Thanks again, John & Hilary
A Hennessy, Chief Executive Officer, Merseyside Probation Trust
I had the pleasure of attending an event at your Hotel on the evening of Tuesday 28th May, which involved an overnight stay, and I would just like to pass on my thanks for what was a lovely evening, helped in no small part by your friendly and extremely helpful staff. One member of staff in particular went above and beyond the call of duty in obtaining for me some optical lense solution, which was much appreciated!
I would be obliged if you could please pass on my sincere thanks.
Mr & Mrs G Glassbrook
To all the members of staff at Stanley House Hotel & Spa
George and I would like to say a big thank you for all your help and friendly service you gave to us and all our family and friends last Sunday at Georges 80th birthday party. Everyone did a super job and all with smiling faces, they really did make everyone feel most welcome
Once again, thank you
Mr & Mrs Holroyd
To Giovanni, Laura and all front of House staff, chefs and behind the scenes
We first wish to say a very, very big thank you to yourself for your excellent attention to us at our birthday celebration on 9th December 2012.
Everything exceeded our expectations, from all Giovanni’s help beforehand, the attention on the day, the excellent food, the little extras that made the occasion so memorable. This was our 2nd ‘do’ within 6 months – each one gets better. We will be back, but if you keep up this standard we may not be able to get in!
Again our grateful thanks & affection to you all- you made our day.
Wishing you all continued success in 2013.
Just a very quick email to say to you and your team a very big thank you for you help in the build up to Sunday’s event and on the day.
The room was lovely the service was top draw and the food was fantastic! Everybody really enjoyed themselves, dont be surprised if you see a few of their faces again (including mine).
Thank you again.
On behalf of Grace and myself I would like to say a big thank you to you and all the staff involved, for the lovely food and table presentation. We had a wonderful evening and the weather could not have been better, sitting on the verandah drinking our punch and enjoying the lovely surroundings.
Thank you once again Giovanni for all your help and concern in making the event so memorable for Grace.
A belated thank you for a wonderful time when we celebrated our ruby Wedding Anniversary.
We had a buffet meal in ‘The Grill on the Hill’, the space was perfect with space for the children to run on the grass.
The staff were excellent and extremely helpful. The food was delicious. We had a truly fabulous time and everyone enjoyed the occasion.
There has been such positive feedback from our friends and family that I felt I had to pass this on to you.
Thank you so much for making this a special day to remember.
Deon Fowler, HSL Group Holdings Ltd
Just a quick email to pass on our greatest thanks to yourself and the rest of the team and all your wonderful staff at Stanley House, as always they are all very courteous, helpful, friendly and really can not do enough to help. They really are all a credit to your company and made our event extra special.
Once again a big huge thank you!
Roger Jonas, Events Manager, Downtown in Business
“We hold the Lancashire Business Awards at Stanley House every year for a reason, not only because of the fantastic location, but more so for the attention to detail and the quality of the service we receive.
Last Thursdays event was exceptional, mainly down to the skill and professionalism of three people. Emma Eccleston, Giovanni and Lewis provided us with exemplary customer service both before and during our event. It is obvious that all three have qualities that contribute to the high standards set by Stanley House. We extend our sincere thanks to all three.
Also, the quality of the food and table service, too was exceptional. Your staff were slick, friendly and took direction perfectly. I would be grateful if you could extend our gratitude to all concerned in yet another great event with Stanley House.”
Lesley Prince, HR & Administration Assistant, Hitachi Europe
Just a quick mail to say thank very much for all your hard work with reference to the VIP dinner last night.
I have heard nothing but good things about the whole night & the VIP stay. Can you please pass on our thanks to all staff involved.
Rita Gorman, St Mary’s Mothers Union, Mellor, Lancashire
On behalf of the ladies I wish to express thanks for a lovely evening at Stanley House Hotel on Tuesday, 11th October 2011.
Everything – from the red carpet welcome; the pleasant ambience; beautifully presented table settings; the attention to detail from Jonathon and the smiling waitresses; and, of course, the delicious food – was very much appreciated.
On a personal level, your thoughtfulness and courteous manner throughout the planning of the evening, Giovanni, has been appreciated – Thank You!
One lady said “when you’ve been to Stanley House you always feel you’ve been somewhere special” – and that says it all!
A huge thank you from the ladies of St. Mary’s Mellor Mothers’ Union.