Just wanted to feedback about how amazing our spa break has been!
From the moment we arrived on Saturday to the moment we left Sunday we were all looked after so well, the staff in the hotel / spa and especially grill on the hill are amazing and a credit to your beautiful hotel.
We enjoyed our stay very much – we found the little personal touches so nice – the birthday card for me and my mum, being upgraded to the grill on the hill, our luggage being taken to our room – all this just made our stay so so special and I cant thank you enough!
Many thanks, I look forward to coming again in the future
Sarah Heyes x
Today I visited Stanley House with my friends. Although I have visited on many occasions, today I feel compelled to email you about the service we received.
We started off our day in the Spa. I have tried a variety of treatments over the years but today I decided to have the Quiro Golf Massage. My masseur was Jo. She is an extremely talented individual with magical hands (and arms, elbows and golf balls!) A true professional who was warm and friendly, but still very professional. She knew exactly what my back needed and was very skilled in ensuring that she had made a difference. I would recommend both the massage treatment and Jo to all.
We later had an afternoon tea at Mr Fred’s. We return time and time again as we believe there is no other establishment that offers the quality of food. The tea was delicious and the chef went out of his/her way to ensure it met our dietary requirements.
We always come and enjoy ourselves immensely but never mention it to the hotel. Today, I would just like to thank the staff at both the spa and Mr Fred’s who always deliver exceptional service.
Thank you for being our ‘favourite place to unwind’.
A truly wonderful experience at Stanley House, we enjoyed a lovely stay, 4 course meal and spa. The weekend was amazing from start to finish, all the staff were friendly and helpful which made the stay even more enjoyable. The food in Grill on the Hill was exceptional, we enjoyed every last mouthful. On our final day we enjoyed a morning in the spa followed by a treatment (we chose the massages), my skin felt so amazing and soft following our experience and even my partner enjoyed it. Will definitely be visiting again soon.
Bowker Group Marketing Executive
As a busy Mum I have rarely been able to take time out from my daily routines, but my first visit to the Spa at Stanley House for Spa & Patisseries was truly priceless. From experiencing the various areas of the quite beautiful thermal bathing suite, through to the Relaxation and Peace Massage which certainly lived up to its name, and even the added treat of a divine afternoon tea. I felt thoroughly pampered during every part of my day. Having seen the benefits of taking some time for myself, the Spa will certainly become an essential part of my routine in future!
I would like to thank you very much for the excellent spa treatments we received on Monday. We received a friendly welcome by our therapists and were made very comfortable throughout our day.
The facilities are excellent, with great views across the countryside from the communal area and your staff were all very professional and experienced in their role.
The day was made very special for which we are very grateful. I would recommend the Spa to anyone interested in a relaxing day with excellent premises and competitive prices. Please feel free to use this feedback for any promotions for your services.
Many thanks again.
I just wanted to drop you a quick note to say thank you for upgrading our bedroom on Saturday evening. We had a fantastic stay and the food and service were excellent as always.
We all really enjoyed our spa treatments and use of the thermal suite too.
I’m sure we will be back again soon.
I came for a spa treatment on Sunday 16th (it was the ILA BioRhythm treatment) and I would like to pass on my thanks and appreciation to Georgia who was my therapist for the treatment. The experience was absolutely beautiful and I came out feeling totally relaxed and pampered. I don’t think I have ever been “looked after” by someone so much at a spa before and this I’m sure is because of Georgia, who was a fantastic therapist and really made the treatment enjoyable. I would be very grateful if you could pass this message on to her as although I said thank you to her at the end of the treatment, I was a bit too “blissed-out” to articulate my appreciation in full!
“Blissful. Fantastic treatments. Thank you Brittany.
An overall wonderful experience. The staff are excellent and very pleasant & professional. I will definitely be back”
1st Assistant Director,Coronation Street
Thank you so much for a wonderful morning. I have sent a card in the post thanking you all. Over the years I have been to many spa’s and salons but none that meet the standards of Stanley House. The setting, the treatment rooms, the treatments and how you as a client are treated are all uplifting. Chloe and Kirsty are great ambassadors for Stanley House, they are professional, polite and it is clear to see very experienced in their field of expertise. I was treated so well, my manicure was excellent I have never had one as good ever. My friends have all commented!
I can’t thank you enough; I will definitely be coming for my treatments from now on,
Lead Practitioner in Workforce Development and Volunteering
One word -WOW! I recently visited the spa for the first time and had an ILA Ananda Facial. I have been to many spa’s and have had various treatments but not one that compared to this experience. The Spa itself exceeded my expectation it was simply serene. The staff provided a warm welcome and had a very natural approach, they showed me the facilities and then pointed me into the direction of the relaxation room…simply serene. My therapist was Chloe who was again was very attentive and to add, exceptional at her job. I would not hesitate to recommend Stanley House Spa…. I left feeling like a new woman! Thank you to all the team at Stanley House Hotel & Spa. WOW!
The spa team at Stanley House was exceptionally welcoming and professional. With high standards on the treatments we received, all followed by a fantastic lunch at Mr Fred’s – Overall a wonderful experience from start to finish.
Myself and three friends were guests of yours on Saturday 11 October for my friends 50th. I Would just like to thank you and your professional staff for another brilliant time at Stanley house. The food was exquisite, the accommodation was perfect, our spa treatments were amazing. Anna my therapist was delightful, professional, and brilliant at her skill. This is our second time and won’t be our last. You’re a precious gem that shines brighter than the rest. THANK YOU
Susan Orr, Business Development Manager, Matrix 247
“What a fantastic SPA day and afternoon tea with fizzy, I recently shared with 7 friends here at Stanley House, the SPA was amazing, the treatments were 1st class and the afternoon tea was to die for! We really were made to feel like VIPS …… it was so good I’ll be back with my new husband for a Twilight SPA very soon!”
To the Hotel Manager
I apologise for not writing on our return last week but our thanks are just as sincere.
My daughter and I spent just one night with you and couldn’t have enjoyed ourselves more. The setting of the hotel is obviously on your side, it is simply beautiful, but this doesn’t detract from the contribution made by all the members of your staff we encountered. No one could have been more pleasant, helpful or more professional in their field.
This was my first experience of a Spa and I was more than a little apprehensive. I needn’t have been and I found the sessions arranged by you to be quite delightful. The staff were so welcoming, discrete and capable – we would certainly come again. Stephanie said it was the best massage she has ever had.
Our room and the meals we took were similarly of a very good standard. You obviously take the comfort of your clients very seriously.
I would recommend your hotel with no hesitation and hope to return before too long.
With kind regards
The Spa facilities and staff are fantastic. Jackie Lowe, Promethean
“Just a quick note to thank you so much for all our pampering on Friday. We both enjoyed our experience and I have been raving about your spa to all my friends!!!!
Many thanks and see you soon. Will be booking The Spa by Twilight very soon again, Kind regards, Nataša Šabanović”
“Many congratulations on being shortlisted for the national good spa award, You really deserve the recognition. I visited your hotel and spa for first time a couple of weeks ago. My friends arranged a suprise visit to celebrate my 50th birthday, We had a lovely day. Your spa is beautiful and your staff were wonderful, nothing was too much trouble they made my celebration a very special day from the minute we arrived until the minute we left. I’m keeping my fingers crossed for you, good luck and very best wishes.
“I would like to say a huge thank you to everyone at the Stanley House Spa. I have had the most amazing day today. Starting with the thermal room, delicious lunch, and body and face treatments. The whole experience was delightful. I would particularly like to thank Danielle who was friendly and professional. Thank you so very much.”
Josie Booth, Clayton-le-Woods, Lancashire
“My daughter recently gave me a Mother’s Day treat which was a visit to the luxury Spa at Stanley House. On arrival, I knew it was going to be an amazing experience, just driving up the hill made me feel like we were a world away from things. My daughter and I were given such a warm welcome by staff and after changing in the most tastefully decorated private rooms, we were off to the hydro pool, sauna and steam rooms to spend a relaxing time in opulent surroundings with views over the Ribble Valley. There has obviously been much thought put into the design and facilities and it really does lend itself to the whole rural spa experience.
Suitably relaxed, we were then taken to the treatment rooms for a facial. The staff are so friendly with just the right amount of conversation to make you feel at ease, but they know when to give you the luxury of drifting into a period of peacefulness as relaxing music plays in the background, scented oils are released and church candles flicker. It all adds up to an ambience of pure indulgence. We were both amazed by the results of the Natura Bisse products used, the gylco peel gives instant results. A manicure with a glass of prosecco completed the treatment and we found that this room is really well suited for mother-daughter time, we had a really good natter while our hands were given a make-over.
We really didn’t want to leave, in fact we actually went across to Mr Fred’s Bar & Brassiere for a meal to really finish our spa experience in style. I can thoroughly recommend the rhubarb creme brûlée, totally delicious. As Mother’s Days go I can honestly say that in my 30 years of being a mum, this was my best ever.
Stanley House and Spa is a worthwhile escape from everyday life and with such a variety of treatments on offer I’ll definitely be returning before next Mother’s Day!”
The Spa PR Consultants, 12th March 2013
“We couldn’t have chosen a more relaxing break. This is a lovely hotel with wonderful staff and a glamorous new spa. On a girly break away we wanted to catch up, relax and be spoilt and we weren’t disappointed.
The new Woodland Rooms are ultra stylish, spotlessly clean and look out over the countryside. In fact the views can be enjoyed from almost every aspect of the hotel and spa. It was bliss soaking in the hydrotherapy pool and watching the Canada Geese swim in the little Lake while the sun set. I’ve visited lots of spas and this is really amongst the best. It has a really personal feel about it and the treatment I had was amazing. I had the Natura Bissé Diamond Facial which uses iced shrimp DNA to plump up the skin. My skin afterwards looked incredible, radiant and younger. Even my husband noticed when I got home! What made the treatment even more special is the therapist. I had Patrina who has a real gift as far as being in tune with your well wing. She even managed to identify an ear problem one of my party had which was impressive.
We ate dinner in The Grill on the Hill restaurant and the food was excellent. Some of the desserts are like pieces of art! The apple soufflé was our favourite.
I can thoroughly recommend for a spa break or short break away. The hotel was comfortably busy with a mix of couples and a scattering of business guests.”
Anne Crook, 27th February 2013
“Hiya, i came to the Spa for the Twilight spa evening on the 27th Febuary with my sisters and my mum to celebrate her 60th birthday, i just wanted to say a huge Thank you, the spa was beyond our expectations, the staff were lovely, welcoming and helpful and our treatments were brilliant. It made a special occasion extra special, please can you pass on our thanks to your lovely spa staff and i will definitely be back!”
Frank McKenna, Chairman, Downtown in Business
“My wife and I managed to “escape for the night” last month to the beautiful Stanley House Hotel & Spa to celebrate our wedding anniversary. Spending the afternoon in the newly opened Spa, we were treated to a relaxation and peace massage each which was both relaxing and peaceful and we had the luxury of experiencing the treatment side by side in the spacious double treatment room, a really nice touch. We also enjoyed a lazy couple of hours in the hydrotherapy pool and thermal cabins….heaven! The therapists were professional but also friendly making us feel very relaxed the whole time. The spa itself is beautiful with an impeccable finish. We enjoyed a fantastic meal in Mr Fred’s Bar and Lounge and were truly looked after by the whole team. Having recently stayed in the Woodland Bedrooms, it was a treat to sample the boutique décor of The Manor House rooms, Victoria and still cannot agree as to which bedrooms are our favourites! As a busy couple, running our own business, it really was a luxury to be able to get away for a night and we really couldn’t have asked for anything more. We can’t wait to book our next escape.”
Sally MacDonald, Owner/Director, SK Colour & Trends, UK, Hong Kong
“Having left the hustle & bustle of Hong Kong, to find myself in the fabulous surroundings of Stanley House and the serene ambience of the Spa….wow ! Unbelievably relaxing and the best facial I have ever had! The Cure…aptly named was sensational and fulfilled it’s promise. My skin lost it’s jet lagged appearance and was transformed staying refreshed and luminous for the rest of my 3 week trip. Loved it. I will definitely be back and can’t wait for another ILA aromatic bathing ritual……heaven on earth!”
Liz Walmsley, Financial Director, Live Magazines
“I rarely get the chance for any pampering such as a massage and I sometimes find visiting spas a little daunting. The therapists at the Spa at Stanley House were so professional and made me feel at ease from the moment I walked through the doors. The treatment itself was wonderful and the treatment room incredibly spacious, a novelty as often they tend to be small and somewhat claustrophobic. The large treatment beds were also a nice touch. I spent a quiet quarter of an hour after the treatment in the relaxation lounge with a magazine and a cool drink and felt great not to be rushed. I was pleasantly surprised to find that the Spa is reasonably priced considering the fantastic surrounding and facilities available. All in all, a winner, I just need to tell everyone about it!”
Vanessa Pearce, Owner, London Pilates Studio
“My daughter and I have been lucky enough to stay in some of the most luxurious spa hotels in the world from Lucknam Park in Bath to Cap Ferrat so are aficionados of spa treatments and Stanley House Spa surpassed them all. Janine and her team are so welcoming we totally relaxed knowing we were in the caring hands of professionals. The products were so good I purchased several to take home. We chose 2 treatments for each of the 4 days we stayed and all of them were exceptional. The beautiful hydrotherapy pool and steam/sauna rooms together with the open views of the Ribble Valley took us away from our hectic London lives and we cannot wait to return.”
Lesley Lloyd, Alsbridge plc
“My daughters and I relaxed from the moment we arrived in the stunningly elegant surroundings. Nothing was too much trouble for the excellent therapists. The only issue was that we had to eventually leave this oasis of calm….. will be back as soon as possible!”
Anna Doran, National Sales Manager, Virgin Trains
“Just wanted to let you know what an amazing time we had on trip to the spa recently.
The facilities are exquisite, the team an absolute joy you’d think they’d been there forever and the treatments a real treat.
Congratulations on an fantastic addition to one of my favourite hotels”
David Gillespie, Fiona MacNeill Associates
“As a regular visitor to Stanley House Hotel due to work commitments I have enjoyed the luxury and friendly service that is a consistent and important factor in my choice of hotel. I am now delighted to experience the new Spa, it fills that gap between finishing work and having something to eat in a much more relaxing way than dealing with my e mails. I have used the Hydro pool and thermal suites during my past two visits and have emerged on each occasion feeling energised, relaxed and my mind has been full of new possibilities. Sitting in either the Hydro Pool or the Sauna and looking out at the spectacular view and changing light is just incredible. The policy of ensuring the place is not overcrowded is also great as I have been able to move freely between all the different experiences available to me. I look forward to the winter months and my continued visits to Stanley House even more eagerly than I did last year.”