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Making sure our couples and guests have a truly great day is our top priority. There's no stopping our team pulling out all the stops. Here is a selection of unprompted feedback from our guests.
22nd February 2019
To all the staff that looked after us all on the day of our daughters wedding,
I would first like to thank you for all your hard work and making it the most perfect day for everyone.
The service and attention to detail is second to none, from the superb accommodation, to the wonderful food and the helpfulness of the staff. We could fault nothing.
It was the perfect day and we thank you from the bottom of our hearts, with thanks and love.
Mr James Byrne and Mrs Samantha Byrne.
16th February 2019
It is the new Mr and Mrs Bolton here! We celebrated our marriage at SH last Saturday the 16th February – a day which from now on will be known as the best of our lives! We just wanted to put into writing our sincerest thanks to all the team at SH for making this possible.
We had almost discounted Stanley House as an option for our wedding reception given its familiarity and locality to Leanne and her family who live just across the field. But as soon as we went to our first wedding fayre there and were greeted by Andrew, it was obvious that it was going to take some beating.
The Ribble Valley is without question blessed with many great wedding venues but in our opinion, with a combination of a fantastic facility, a wide option of rooms that we needed and, most importantly, the most dedicated and professional staff that we came across in our venue search, Stanley House stood out by quite some distance.
Soon after booking our day, we were disappointed to learn that Andrew had left but we needn’t have worried as we were handed over to Maddison who, from start to finish, was consummately professional and thoroughly decent to deal with. She handled our every request, big or small with equal attention and ensured that all of our needs were met. She seemed to genuinely share our passion and drive for our big day to be as successful as it could be – which that must be very hard to do, given how many of these she organises per year! It was also lovely of her to greet us with some prosecco on our arrival from church and to continue popping her head in throughout the day.
In the week of the wedding, we were introduced to Joe and Paul, our operations managers. Prior to meeting them, we naturally would have wanted Maddision to continue right through with us but as soon as we met the guys, it was clear to see why we had been handed over. We both have a lot of experience in planning and running events and had worried that our ops team might inadvertently remove some of that control from us. That couldn’t have been further from the truth. Joe and Paul were so welcoming from the moment we met them. They have a great and rare bond which instantly clicked with both of us. Like Maddison, they both seemed to take great pride in delivering on our plan in the most efficient and professional way possible – and between them and the excellent Mantis later on in the evening, boy did they do that!! We both would also like to give a special mention to Joe who came in, in uniform, on his day off on the Friday before to allow us to do a sound check on the PA system and ensure that everything else was to our liking.
Not one of our guests had a single negative word to say about the day and almost all of them who we spoke with at the end said that it was one of the best weddings they had ever been to. The fact that everyone left with a smile on their face and have been buzzing about it since is an absolute testament to everyone at your fantastic facility.
We will be individually thanking each one in due course but please feel free to forward on our sincere gratitude for all their help in delivering a better day than even we could have dreamed of. You are very blessed to have such a great team.
We look forward to spending lots more time at Stanley House in the future.
Craig and Leanne Bolton
8th February 2019
Good evening Maddison
Dave and I would like to thank yourself, Joe and all the team at Stanley House for making our day just magical.
Nothing was too much trouble and all the help on the day was just fantastic and didn’t go unnoticed.
Well done to all the staff there what a wonderful team you have.
Thank-you once again.
Dave and Fiona xx
19th January 2019
Just wanted to write and say how delighted both myself and Liz were with the wedding at Stanley house last weekend.
I know from my own profession that customers are often quick to point out when things are below expectations, but not always as quick to point out good service when they receive it. So feel free to pass this on to whoever this applies to at Stanley house.
The day was incredible, and relatively stress free. The staff gave excellent service. The food was outstanding, and most of the guests went out of their way to tell me it was one of the best meals they had ever had. My mother is a very hard person to impress, and she declared the hake she had as the best food she had ever had at a wedding.
From my own personal perspective, I would like to thank all the staff at Stanley house, in particular Joe the MC and the reception staff who responded to a barrage of questions calmly and professionally despite what I’m sure was a slightly irritable and nervous Groom!
Our evening entertainment was provided by a band. The band was run by a long time friend of mine, and he has played in many hotels and venues all over the world. He complemented Stanley house for their assistance and said it had been one of the easier venues he had dealt with.
once again, Thank you for an amazing day.
15th December 2018
Just wanted to say thank you to you and Joe so much for everything you did from the start to the day to help plan our wedding. It was absolutely perfect and the attention to detail was amazing. Everything ran perfectly and we couldn’t have had a better day, still on cloud nine and can’t stop talking about it!
Thanks, Kelly and Kev xxx