Spa Therapists

Closing date: January 31, 2019

The Spa at Stanley House is looking for enthusiastic therapists to join an existing team in our award winning boutique spa. Nestled in the heart of the beautiful Ribble Valley, The Spa at Stanley House Hotel hosts 6 treatment rooms and is partnered with such brands as Natura Bisse, ILA and Jessica Nails for manicures and pedicures. There are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award winning treatments. This is the perfect location for people who thrive in the spa environment and have a passion for delivering high service standards for our discerning clientele.

Spa Therapists are responsible for delivering beauty treatments to guests, clients and members; promoting sales of goods and attracting repeat business whilst reporting to the Senior Therapist/Spa Manager.

Job essential attributes
  • Qualifications: Beauty Therapy NVQ Level 3
  • A valid UK/ EU work permit: Required
  • Clean Driver’s License: Required
Job description
  • Perform all aspects of beauty treatments to a high standard ensuring that every guest is treated professionally and guest concerns are effectively understood
  • Keep treatment rooms to a high standard of cleanliness at all times
  • Promote and make sales of products according to guest needs
  • Attract repeat business from guests by promoting other spa services
  • Provide a friendly, efficient and courteous service to guests at all times providing a high standard of customer care
  • Deal with complaints and hand over to Senior Therapist or Spa Manager if necessary
  • Ensure the safety and wellbeing of clients at all times
  • Perform reception and spa attendant duties as and when required to support the running of the spa
  • Good time management and a high standard of personal presentation
Further information

In exchange we offer a competitive package, solid training and development and a steady career within the 5 star luxury market, with the opportunity to work with some of the best professionals in the spa industry.

Spa Attendant

Closing date: January 31, 2019

This would be an ideal role for anyone wanting to get into the spa industry and a passion for delivering the best. It also gives a fantastic opportunity for the successful candidate to really understand all operating functions of the spa and absorb themselves in a 5 star standard spa where nothing is too much trouble for our guest. Previous experience is not necessary as training will be provided however a good attitude towards work will serve you very well.

The role we are currently recruiting for is a part time Spa Attendant, for 24/32 hrs per week (3 or 4 day contract)

Job essential attributes
  • Supporting the daily running of the operation. restocking, organizing amenities, cleaning down and setting up changing rooms and facilities
  • Checking off deliveries, ensuring stock and towel counts are accurate and prepped in advance
  • High calibre customer service and engagement to meet the demands and expectations of our guests
  • Ability to provide flexible shifts this role is dynamic and busy!
  • Good time keeper, efficient and organised
  • Team player and good communicator

Previous experience is not necessary as training will be provided, although spa background and good customer service skills and a presentable manner is desirable.

We also recommend that your own transport is used as bus times are not as frequent.

If you think you have what it takes or knows someone that does then please send your CV and details on to us.

Part-time Receptionist

Closing date: January 31, 2019

A Receptionist primary role is to secure guest appointments correctly, drive revenue and financial performance through the effective booking and cancellation processes. Be the first point of contact for guests, suppliers and such visiting The Spa. Working for Stanley House can provide a stepping stone for career progression where the sky's the limit. Previous experience is not necessary as training will be provided however a good attitude towards work will serve you very well.

The role we are currently recruiting for is a part time Spa receptionist,24 hours a week (3 full days) on a shift rota pattern to cover the needs of the business, including some weekends and early evenings

Job Specification:
  • To effectively and correctly manage the reception duties on a daily basis, working in a timely fashion to deal with all enquires either internally or externally
  • Assist with the smooth running of the reception desk in terms of maintaining guest service standards including check in, check out
  • Proficient in utilising a booking software system effectively (experience in a similar environment is highly desirable)
  • Following up with the 72 hour cancellation policy and all other pertinent procedures relative to the role
  • Review all bookings ensuring times in the diary have been maximised on , being aware of offers and promotions and actively selling them
  • To work alongside and cohesively with members of the spa team
  • Package
    • Salary upon application and depending on experience
    • Free training on site
    • Perks on the job such as flexible rota, lunch on duty and free parking
    • Pension scheme enrolment plan
    • Discounts on treatments and products

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