The award for team of the year went to the hotel’s reservations team, with the special honour being handed over at the glittering awards ceremony, held at Mytton Fold Hotel.
The multi-skilled team, which has 360-degree knowledge of the hotel’s operations and the ability to assist all callers, will celebrate its first anniversary on May 1.
The seven-strong team has vastly improved guest experience by enhancing the complete customer journey, with its impact reflected in expansion across all areas of activity, including a 17 per cent year-on-year revenue increase at Stanley House’s world-class spa, which scooped the Best Spa in the North West accolade at the Good Spa Guide Awards 2017.
It is the second year running that Stanley House has stormed to success at the event, after scooping three accolades at 2017’s Ribble Valley Stars in Tourism Awards.
Man about the house Dave Bamber was awarded the unsung hero title, while reception manager Clare Tauber secured the excellence in customer service award, and sales and marketing manager Wendy Hope brought home the highly coveted tourism champion accolade.
Philip Wharton, general manager at Stanley House Hotel and Spa, said: “Our guests are at the heart of everything we do, so we formed our reservations team to create a seamless, one stop shop solution for our guest callers which would enhance their communication journey.
“The team has been pivotal in helping our customers as well as driving business expansion over the past year, so it’s fantastic for their behind-the-scenes work to receive the recognition it deserves.”
The Ribble Valley Tourism Association (RVTA) organised the awards, which are an opportunity to celebrate the success of local tourism enterprises including restaurants, hotels and attractions. They also provide the chance to reward the special efforts of individuals who go the extra mile in making visitors and guests welcome into the area.
Amanda Dowson, RVTA Chairman, added: “The awards are a chance to celebrate the people and businesses involved in providing the wonderful tourism offering of our borough. We love to celebrate the success of some of our most deserving businesses and people.”
Awards coordinator, Tom Pridmore for Tourism Officer for Ribble Valley Borough Council, said: “Tourism in the Ribble Valley has had a fantastic twelve months and these awards reflect that success. Once more we have had a tremendous response in terms of the nominations and some extremely deserving winners have been recognised.”
The awards this year were presented by the Editor of Lancashire Life Roger Borrell who praised the achievements of the award winners.