The reception and events teams have been dressed with a new uniform from Accrington-based Simon Jersey, including navy suits, cotton shirts and blouses.
Uniforms are particularly important in the hospitality industry where impressing guests with a high-quality image and service is key to developing customer loyalty. In a study by Simon Jersey, it was discovered that a fifth of people would even go as far as leaving a bigger tip when the person looking after them is smartly dressed.
Looking good has an impact on how people feel at work too, with two thirds of uniform wearers thinking customers would respect them less if they looked untidy, while more than half think that team morale is higher when everyone looks smart.
Wendy Hope, sales and marketing manager at Stanley House, said: “Over the last decade, we’ve developed a reputation as a tranquil and luxurious destination among both business and leisure travellers.
“We needed a uniform for our front desk team that enhances this image and demonstrates the professionalism guests can expect. Everyone is thrilled with their new uniform and the reaction they’ve had from our customers.”
Emma Davidson, Meetings & Events Sales Manager, added: “Whether we’re greeting a weary traveller or helping a bride plan her big day, we need to look smart and efficient. Our new Qualitas suits are ideal as they move well and look good all day long.”