The event, now in its second year is organised by the Ribble Valley Tourism Association, aims to celebrate innovation and excellence within the tourism industry.
People making a difference in tourism throughout the borough were invited to attend the event held at Browsholme Hall, having been nominated by peers and members of the public.
General Manager at Stanley House Hotel and Spa, Philip Wharton, was acknowledged for his commitment to tourism gaining the ‘Unsung Hero’ award. Event organisers said ‘Philip is someone who is not necessarily used to being in the limelight, yet has played an integral role in turning Stanley House into an award-winning business.’
Wedding coordinator at Stanley House, Joy Parker, also collected the ‘Individual Excellence in Customer Care Award’. She was presented with the award due to her natural ability to build instant relationships with customers, adapting her work-life balance to meet the needs of clients and developing her skills in customer care.
Sales and marketing manager, Wendy Hope, commented: “We have a fantatsic team at Stanley House, all who are dedicated to ensure that each guest has an experience like no other.
“I am really proud of both Philip and Joy for being recognised in this way.
“With 40 years of service under his belt Philip doesn’t take the plaudits but has been central in helping to transform Stanley House into becoming a world-class hotel, attracting people from across the UK.
“Excellence in customer care is the cornerstone of everything we do at Stanley House but Joy is someone who really shines. Her values are based on the simple, yet often over-looked commodity of listening. She’s always forthcoming with new ideas to suit modern day living and this has been widely appreciated by our bride and grooms to be.”
Stanley House was commended in 2014 gaining the Quality Business Excellence in Stars in Tourism for its growth of a quality destination and investment into new facilities.