About Stanley House

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Covid-19 Statement

 

UPDATE – Thursday 26th March 2020
Gift Vouchers

Any valid and unused gift vouchers due to expire between 1st March and 30th April 2020 will be extended, and may now be redeemed up to 30th September 2020. These dates will continue to be reviewed in line with the latest government guidelines.

 


 

UPDATE – Wednesday 25th March 2020
Flexible Working and Contact Details

Stanley House is a flexible working employer, and we have the systems and technology in place to ensure that we can undertake our work securely and without interruption while away from the office. To comply with the latest government advice, our team is on hand to answer your queries remotely while at home.

Now, more than ever, we are incredibly thankful for our digital community, as we can continue to connect in these challenging times, however if you are wishing to seek advice from the hotel team or have any question relating to a current or potential booking, please address these questions to sales@stanleyhouse.co.uk and we will endeavour to respond with a prompt reply during normal working hours.

Stay safe and well, and we look forward to welcoming you to our house on the hill once again.

 


 

UPDATE – Saturday 21st March 2020
Hotel and Spa Closure

Dear Guest,

As a result of the Prime Minister’s announcement at 4.45pm on March 20, 2020, we will be closing the doors of Stanley House Hotel & Spa once all guests have checked out on Saturday morning, 21 March 2020.

We regret having to take this step and apologise to our loyal customers & friends for any inconvenience caused. As directed, the Hotel & Spa will remain closed for the duration of the present restrictions.

As we pride ourselves in customer service, we will endeavour to answer any queries or concerns via our e-mail contact details set out below, in relation to the government guidance we have received.

In the meantime regular updates will be shared with you all via our website and our social media channels, please do stay safe and well until we can welcome you once again to Stanley House Hotel & Spa.

Best Wishes

Philip A Wharton
General Manger

Click here to download the statement from Saturday 21st March in PDF format

 


 

UPDATE – Wednesday 18th March 2020
Health and Safety

Dear Guest,

Further to the government update of 16th March we wanted to inform you all, in these unprecedented times, of our commitment to our guests, friends and staff as the impact of COVID-19 gathers momentum.

We as a business have been following the strictest advice, including the implementation of protocols advised by public health authorities and the World Health Organisation for the safety of all who visit us and for those who work at Stanley House Hotel & Spa.

Our staff are well informed through team talks, meetings and daily briefings. We have implemented and strengthened our guidelines and procedures including hand-washing hygiene, special use of anti-bacterial and viral disinfectants; increased frequency of hard surface cleaning schedules both before and after all services. High-use areas such as door handles, light switches, lift buttons, public bathrooms and room keys, are being cleaned with an anti-viral product on a regular basis.

Given the impact of COVID-19 on how we work, socialise and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. For this reason and due to the multiple reservation channels that are accessible to our guests we will be reviewing all existing bookings on a case by case basis.

For guests making new individual reservations between today and June 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest’s scheduled arrival date.

As your safety and well-being are our first priority, the team here at Stanley House Hotel & Spa have been instructed to avoid the temptation to shake hands with our guests. We are open for business as usual, and can assure you of a warm welcome from our dedicated team.

Best Wishes

Philip A Wharton
General Manger

Click here to download the statement from Wednesday 18th March in PDF format