Testimonials

Dear management

I am writing this email to express gratitude towards all the staff at Stanley house who made our stay wonderful.

We had an issue on the way to Stanley house and ended up with a punctured tyre. We were unsure of what to do and where to get help. The receptionist mentioned that the maintenance team at the hotel may be able to have a look at it. They fitted the spare tyre for us whilst we were in the spa. This was dealt with immediately completely putting our mind at rest so we could enjoy our time.

The hotel is beautiful but honestly it is the service that made our stay so good. From the spa to the restaurant and reception.

We just thought we would pass this feedback on to yourselves, hope it’s useful.

Kind regards
Emma & Rebecca

Hiya. I have got back from my 2 day visit today and would like to let you all know how much my husband, son and myself really enjoyed our stay. I purchased my 2 night stay on Secret Escapes, which I think is a great way to find out about classy hotels. We were treated so well, every member of staff had a smile and nothing wasn’t to much trouble.

The Spa was amazing including the staff, once in there you can understand why it has been voted so highly. There is so much I want to say but the best thing to say is to experience the hotel, the rooms, staff, food and drink for yourself, you will not be disappointed. I would definitely treat myself again (and maybe my husband) to this treatment again.

Thank you again and keep up the good work, Karen

We stayed last night on the overnight package, and it was fabulous.

The rooms, food and spa were gorgeous and sparkling clean.

All the staff were wonderful, and we had the best break we could have hoped for. My mum loved it.

Alison Winder

Good morning!

We stayed with you on Saturday for Neil & Craig’s wedding. We had a great day and just wanted to say thank you to the staff for arranging early check in for us on the day! We were in room 11 in the Manor House which was an amazing room had only stayed in woodlands before (which are also amazing) but loved this Manor House room!

Thank you again, Lynn and Don Trust

Hi Clare,

Just wanted to say what a fabulous time we had last week – the whole trip was just perfect. Please pass on thanks to the Spa staff who really made us welcome – nothing was too much trouble.

Thanks again, Elaine

Just wanted to say a big thank you for a wonderful spa break that myself and my wife enjoyed on our overnight stay last night, the spa experience and the evening meal and the room were all excellent, ALL the staff we had contact with were very friendly and professional and we would not hesitate in returning to your wonderful hotel, again THANK YOU.

Alan & Susan Bibby

“Dear Stanley House team

I just wanted to drop you a line to thank you all for looking after me so well during my recent stays with you guys.
Everyone that I came in to contact with at SH, without exception, were just so lovely, smiley and helpful whether that was housekeeping, both restaurants, bar or reception. Nothing was ever too much trouble, the place is spotless and your service standards were all excellent.

I worked in hospitality myself for many years, still work with a number of clients in hospitality and (when I get spare time!) I am a mystery guest for restaurants and hotels – so I know what hard work it is and what it takes to provide outstanding guest service.

So big thank you to all the team there. You are all doing an amazing job and should be really proud of yourselves.
Hopefully I will be back again!”

Many thanks, Bex

“The unique individuality, rural setting, established status in the NW, quirky touches, warmth and appropriate guest rooms all create a wonderful platform to stage spa days at Stanley House. As with all our Spas we highlight the hotel’s attributes and sense of place. The Spa at Stanley House has been designed to ensure the Day Spa guest is constantly reminded of all these attributes that have been interwoven into the Spa’s concept. Over the past 18 years we have created Spas for a number of outstanding properties and I always remember most fondly those that deliver warmth and a caring service – Stanley House is one of the very best at this, so we can only imagine how good the Spa will be.”

www.howardspaconsulting.com

Just a quick note to say thank you for a great weekend.

My wife and I arrived Saturday afternoon and were greeted by a friendly, polite and professional receptionist.

The room was excellent, the flowers and champagne were a very nice and unexpected surprise.

We ate in the Grill on the hill restaurant, the food and service we’re both very good, I’ve eaten in Michelin starred restaurants and the food was here just as good. Greg (?) the waiter was very friendly and looked after us very well.

Mr Fred’s was nice with a laid back atmosphere, the evening meal and breakfasts were very nice too.

All the staff we spoke to were helpful, polite and friendly and a credit to your establishment.

I used the spa and found that very relaxing with a very profession service.

We are both looking forward to visiting again soon and will not hesitate in recommending you to our friends.

Regards,
John & Deb Long

We have just returned from our evening stay with you and felt like we needed to email you with our feedback.

We have had a fabulous time and the consistency of your level of service has been superb, from start to finish. From our arrival straight into our lovely clean room (room 26) then onto the spa treatment, where the therapists were very professional and made us feel special. We arrived for dinner welcomed by Laura who we have got to say is an asset to Stanley House, she is professional yet very attentive and very accommodating. I have a vegan diet and between Laura and your amazing chef myself and my partner had a wonderful three course dinner helped also by Greg who informed us which wines go with which dishes which was very informative.

Breakfast was just as good as dinner and again Laura was there and provided me with alternative dishes to accommodate my diet and a great service. We were aware there was a wedding on but felt this didn’t affect or impact on our relaxing break away.

We will be returning without doubt.

Thank you.

Kind Regards,
Sarah and Paul

To all the staff at Stanley House.

Just a little note to say thank you for making my 60th birthday and our wedding anniversary very special. Thank you for my cake and card it was very kind of you.
We had a fantastic time and cannot wait to return to your hotel.